The Small Print

We’ve set out below all the things you need to know about dealing with us. If you still want to know more or have a special request, please email us at hello@caravanhome.co.nz.

Payment and Currency

All prices displayed are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) at the current rate of 15%.

Caravan offers three ways to pay:

  1. Internet Banking Direct Credit (New Zealand Only)
  2. Payment Express – DPS (Visa and Mastercard)
  3. Paypal (Visa, Mastercard, AMEX, account transfer, or pay by email)

Internet banking direct credit (NZ based customers only)

Select this option at checkout and we’ll email you our NZ BNZ Bank Account details to complete the payment. When your payment arrives in our account we’ll dispatch your goods.

It may take a couple of days for the payment to reach our account, depending on who you bank with. If you’re paying on the weekend, the payment may not appear in our account until the following Tuesday.

Payment Express (DPS)

Pay online real-time using MasterCard or VISA with the Payment Express secure online payment gateway. When you checkout you will be redirected to the Payment Express payment page to enter your card details. Once your payment is accepted you will be returned to Caravan’s website. Your credit card information is secured within the Payment Express payment engine, in their PCI compliant Data Centre. Caravan do not receive your full card details.

Paypal

You don't need to have a Paypal account to use this payment option. You charge your Mastercard/VISA or Amex card, or login to Paypal and pay directly from your Paypal account in NZD or card. If you don't have a Paypal account you will be given the option to set this up after the transaction has been processed.

Please don't alter your billing or shipping address for the order in Paypal during checkout as this will not be reflected in our system. You can cancel and return to Caravan store and change the details then proceed through checkout again, or contact us at hello@caravanhome.co.nz to advise of any address change.

Whichever Paypal method you choose, your payment card details or paypal account or card details are not provided to In Good Company Ltd T/A Caravan Homewares.

Discounts

Any discount code supplied will only apply to the product purchased - not the freight, unless we specifically provide a freight discount.

Privacy

At Caravan we take the security of your personal information seriously. When you provide us with your personal information to complete a transaction or create a customer login, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent. If you have consented we may send you emails about our store, new products and other updates.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you by emailing us at hello@caravanhome.co.nz or mailing us at:

In Good Company Ltd T/A Caravan Homewares
PO Box 31401
Lower Hutt 5040
New Zealand

Your information will be used solely for the purposes of In Good Company Ltd T/A Caravan Homewares. We won’t disclose or sell your personal information to any third party unless required to under New Zealand law.

Security

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. When you purchase something from our store, as part of the buying and selling process, the personal information you give us is stored within Shopify’s databases on a secure server behind a firewall. We will never ask you for your password.

Additionally In Good Company Ltd T/A Caravan Homewares will keep copies of sales invoices and other records such as returns and exchanges to meet our accounting and tax obligations under New Zealand law.

Payment Security

In Good Company Ltd T/A Caravan Homewares never receives your full credit card details. These are held within the secure payment gateway i.e. DPS, or Paypal, to complete your transaction. Both DPS and PayPal are subject to Payment Card Industry Data Security (PCI DSS), and Payment Application Data Security Standards (PA DSS). Please never email your full payment card details to Caravan Homewares. If you need to make a one off payment to Caravan Homewares outside of the website we’ll give you our bank account details or Paypal account to process the payment directly.

100% New Zealand Owned

We are proud to let you know that this site is registered as 100% New Zealand owned and operated.