Shipping

Dispatch

We dispatch weekdays. If your order is in by 8am it will be shipped the same day (excluding weekends). We take pride in wrapping all of our orders the old fashioned way with brown paper, string and a Caravan gift tag. Whether it’s a present for a friend or for yourself, it’ll be a pleasure to open.

We’re happy to write a message on the gift tag for a friend, or a message on the outside of the package for the courier, just let us know in the comments box during check out.

Delivery within New Zealand

We use PBT, New Zealand Post, and Pass the Parcel for delivery within New Zealand to a physical delivery address only. We don’t deliver to PO Boxes.

All packages are tracked and need a signature on delivery. We’ll include your phone number on the courier label so you can be contacted if you’re not home. Alternatively, leave instructions for the courier by writing a note in the comments box at checkout. We’ll email you with the tracking number when we confirm your order has been dispatched.

Your parcel should arrive within 3 – 5 working days. Please allow additional time if you are on rural delivery or in a remote area.

Delivery fees

We offer a flat rate shipping of $7.50 in New Zealand for the North, South, Waiheke, and Stewart Islands up to a maximum of 10kg. If you're on rural delivery there is an additional fee of $3.50. Some flat and light items e.g. journals, qualify for a slightly cheaper rate with no Rural delivery fee - refer table below.

Most of our products are well under 10kg but rates per region are listed below for parcels up to 25kg. Please ensure you select the appropriate region and freight option during checkout as this may delay delivery while we request the additional cost from you.

NZ Region
Light & flat
Up to 10kg
Up to 15kg
Up to 20kg
Up to 25kg
Northland, Auckland (including Waiheke Island), Waikato, Bay of Plenty, Gisborne, Taranaki, Hawkes Bay
$6.50
$7.50
$11.00
$13.50
$16.50
Manuwatu-Whanganui
$6.50
$7.50
$7.50
$9.50
$12.00
Wellington, Wairarapa
$4.50
$7.50
$7.50
$7.50
$7.50
South Island (including Stewart Island)
$6.50
$7.50
$15.50
$19.80
$24.80
Rural Delivery (additional fee)
N/A
$3.50
$3.50
$3.50
$3.50

Note: All of our weights are based on the greater of the actual weight or the volumetric weight (e.g. the volume of the parcel). Shipping rates may change without notice.

Great Barrier, Chatham and other New Zealand islands?

We deliver to Great Barrier Island for $45 for a maximum size of 0.125m3, not exceeding 25kg. For Chatham and other islands please contact us for a quote before placing your order.

International delivery

We currently ship to Australia, UK, USA and Canada. The applicable rates in the table below will calculate at checkout.

If you're in another part of the world please contact us first for a quote at hello@caravanhome.co.nzPlease note with all international deliveries you may have to pay additional taxes, custom duty or quarantine fees when the product arrives – these costs are your responsibility. Items such as wood products may not be allowed into your country or may be subject to a holding period. Please check this out before placing your order.

We use New Zealand Post for international delivery but note that NZ Post does not control the full delivery chain so delivery may take longer. We provide two options:

International Air (3 - 10 days) - parcels are not tracked, but are insured to a maximum of $250. This option is not available for some countries and heavy items.

International Economy Courier (2 - 6 days) - parcels are tracked, and insured to a maximum value of $2000.

International Express Courier (2 - 5 days) - this premium service is available on request. It costs more however delivery is quicker, and is the only option available for some countries. Please contact us for a quote before completing your purchase.

Rates for Australia, UK, USA and Canada are listed below. For other parts of the world, and for International Express Courier please contact us for a quote.

 
Up to 0.5kg
Up to 1kg
Up to 1.8kg
Up to 3kg
Up to 5kg
Up to 10kg
Australia
International Air
(not tracked) 3 - 10 days
$10
$12
$22
n/a
n/a
n/a
International Economy Courier
(tracked) 2 - 6 days
$26
$30
$35
$44
$58
$95
United Kingdom
International Air
(not tracked) 3 - 10 days
$20
$32
$51
n/a
n/a
n/a
International Economy Courier
(tracked) 2 - 6 days
$47
$55
$70
$91
$128
$217
USA and Canada
International Air
(not tracked) 3 - 10 days
$20
$32
$51
n/a
n/a
n/a
International Economy Courier
(tracked) 2 - 6 days
$47
$55
$70
$91
$128
$217

  Note: Shipping rates may change without notice.